You Don’t Have to Be an Asshole to Be an Authority

IN: Communication, Confidence, Finding Your Voice

There’s a conflict between authority and earnestness. You want to be viewed as an expert…but you also want to be down-to-earth. You want people to respect you…but you also want to be relatable. You want to command high fees…but you also want to be accessible. Most people flip flop back and forth between these two extremes. They’re either all business—but missing any real connection—or they’re all earnestness—but missing the respect. But this isn’t a zero sum game. You don’t need


“Getting On the Phone With Clients Makes Me Want to Projectile VOMIT”

IN: Clients, Communication, Confidence, Hard Stuff, Selling

“Let’s hop on a call” strikes VAMPIRE-LIKE-TERROR into the heart of new business owners and experienced ones alike. When I to a survey asking why, here were some of the answers: Just puhleezze buy it…don’t make me ask!! The first 10 seconds are so awkward! I hate small talk but never know how to start the conversation right. I want to sound like a girl with brains and someone to be reckoned with—but I have no idea how. I hate


The Hot Dog Theory of Money (And How to Ask For It With Ease)

IN: Business 101, Clients, Communication, Confidence, Selling

I have a theory about money, and it goes like this: If you were selling hot dogs at a hot dog stand, and some guy walked up and asked you how much a hot dog cost, would you hem and haw and say to the guy: “Uh, well, let me see…usssssuually I charge between one dollar and three dollars-ish—yeah, that’s right—but since this is your first time buying a hot dog from me, I’m happy to work with you on


My Favorite Line for Handling Angry People With Dignity + Grace

IN: Clients, Communication, Confidence, Hard Stuff

“Why don’t you tell me what you think would be appropriate?” Useful language for handling complex situations like: A customer is unsatisfied. An employee is complaining. A friend is upset. Your sister is angry you don’t see her enough. A gorgeous Italian man is holding a very serious grudge because you denied his advances as you pranced into the sunset before you realized you were very, very stupid, and now you’re begging his forgiveness. (Torturous, I am sure.) Most of


UNF*CKWITHABLE BOSS: Red Hot, Brand New, Business Development & Refinery Program. Now Open for Enrollment!

IN: Branding, Business 101, Clients, Communication, Confidence, Creating, Hard Stuff, Life, Marketing, Money Talk, Productivity, Selling, Success, Writing

Hang onto your pumpkin loafs! (By which I mean, eat all the pumpkin loaf and then get yo’ glasses on, because there’s big news in the house today.) My brand-new business mentorship program has just rolled up in a Cadillac and is currently swigging vodka before making its debut onto the red carpet. It’s called UNF*CKWITHABLE BOSS, and it’s here to change the face of modern work forever. Unconventional name? Check. Unconventional purpose? Double check. If you’ve been thinking about striking


Self-Hatred, Low Self-Esteem & Firing Those Lying Pricks From Your Payroll

IN: Communication, Confidence, Hard Stuff, Success

  Alright, real talk: It’s 4:27am and there should be laws against writing at these hours. Is this what drunk driving feels like? Because I’m pretty sure my eyes are doing cartwheels and my brain is like, “What the ****?” and all the while my stomach is all, LISTEN LADY IF WE’RE DOING THIS I’M GONNA NEED SOME ASSISTANCE DOWN HERE. I mean, I normally wouldn’t mind dragging a bag of Doritos into bed with me at this hour (it’s


When You Feel Worthy of Being Seen…It Shows

IN: Communication, Confidence, Success

  Let me tell you what: American women may have Victoria’s Secret, but Italian women have another secret altogether. You know it by the way she holds her head a little higher than yours, eyes on fire, gliding down the god damn sidewalk as if her and Mother Nature were tag teaming. It is not just confidence—though confidence is plainly written across her shoulders—nor arrogance, judging by the way she laughs with her entire body alongside her friends in the piazza.


Stop Peeing Apologies Down Your Leg: Instead of Saying “I’m Sorry,” Say “THANK YOU”

IN: Communication, Confidence, Hard Stuff, Just The Tip

I used to be a really nice person. I was the kind of person who would nod sweetly and enthusiastically, as if I had a permanent coating of cotton candy on my lips—even when I was seething inside. (Whether this made me nice or a moron is still up for debate.) I would never question anyone else’s opinions, assuming that if they thought it, that made it true; that they saw something I didn’t. I would never tell anyone “no,”


How to Pitch Yourself On Paper the HUMAN Way (Or, Your Resume: A Horror Story)

IN: Communication, Confidence, Writing

“Why won’t you kiss me?” he had asked. Fuck. Fuck. Fuck. Didn’t he understand what I was going through? Didn’t he have the same worries?! He inched closer. I inched backward. I couldn’t kiss him. Not there. Not with the faint smell of burnt popcorn swirling in my nostrils; the scent of sweaty leather fighting for an equal opportunity to infiltrate my senses. There was suppose to be candlelight. And a bowl of spaghetti. And Whitney Houston’s I Will Always Love


The Key to Fooling Everyone Into Thinking You’re a Natural at Public Speaking (Bye Bye, Stiff & Stuttery!)

IN: Communication, Confidence, Hard Stuff

“How many pisco sours have you had?!?!?!” The words galloped out of my mouth when my best friend, M, asked me—the girl who spells god with a lowercase g and who has openly questioned the institution of marriage—to officiate her wedding. The first image that came to mind was me standing on an altar wearing a maroon-colored robe, flicking water onto their foreheads and cueing Whoopi Goldberg in Sister Act. The fact that my fingers wanted to type “alter” instead


Networking Event? Try This Creative Approach to Introducing Yourself.

IN: Communication, Confidence, Selling

Are these people on crack? It was the first thought that came to mind as I read this Inc. article that advises you to take your glass of warm Yellowtail, roll up to a stranger at a networking event and all but murmur in their ear: How can I help you? The theory is that you’ll get a better response by trying to be helpful than trying to be salesy—but in execution, this thinly veiled, “I’m here to help!” Pee-wee Herman


Help! My Elevator Pitch is Falling (Seriously) Flat Chested.

IN: Communication, Confidence, Selling

There’s this collective group groan that happens when the words, “elevator pitch” are spen. (For the record, it sounds like: gggggeeerrrrrrrrrrrrrduuuurrrrrruhhhhhhSPLAT.) In my experience, this is usually for one of three reasons: Someone once insisted that if you’re ever riding in an elevator, you MUST! BE! ABLE! TO! SELL! YOURSELF! BEFORE! THE! NEXT! STOP! (So now you have PTSD every time someone asks you if you’re—ding, ding ding—going up.) You couldn’t explain what you do in thirty minutes, let alone


Nice Brands Finish Last

IN: Branding, Communication, Confidence

Out of 100,000 adjectives in the English language, if the best you can come up with is nice, then I’m doing something wrong. It’s like spending Thanksgiving Day ripping out gizzards and mashing actual potatoes, only to be told that the food is “very good, thanks.” VERY GOOD, THANKS? What is this, a $5 blowjob? Now that I’ve taken the blog to all new inappropriate heights, I might as well tell you what I really think. (P.S. To all my


How To Say Hard Stuff Gracefully

IN: Clients, Communication

  Whenever you have something hard / uncomfortable / difficult to say to someone–whether it’s to your client, your employee, your web designer, your friend, or your bat shit crazy mother-in-law–the following magic words will get you out of any situation gracefully, loing like a pro. (And commanding respect, too.) I’m going to have to insist __________________. I’m going to have to insist on billing you for the additional hours. I’m going to have to insist on payment before the